FAQs
Shipping
What is the shipping cost within Australia?
We offer a flat rate of $25 per item for Australia-wide shipping on all orders. Gumboots have a shipping rate of $23 per item. Orders over $100 qualify for free shipping within Australia.
When will my order be dispatched?
If we receive your order before 2PM AEST (Mon-Fri) and the item is in stock, your order will be dispatched the same day. If the item is not in stock, we will notify you via email with an expected delivery date within 24 hours.
What are the delivery times?
Eastern Australia (metro areas): Within 4 business days.
Western Australia (metro areas): Within 7 business days.
Rural and Regional Areas: Generally up to 7 business days.
How can I track my order?
You will receive an email with a tracking ID and a link to check the delivery status of your order via Australia Post's online tracking tools.
Can I change my shipping address after placing an order?
You can change your shipping address as long as your order has not left our warehouse. Contact our Customer Service on 0294171292 or email service@cheapworkboots.com.au with your order number and new shipping address.
Do you ship internationally?
Yes, we ship internationally. Freight costs will be calculated at checkout. Please note that international shipping costs do not include any taxes or duties which may be applied by the destination country's Customs Service.
Do you ship on public holidays?
We are not able to ship orders on NSW public holidays.
FAQS
Returns & Exchanges
What is your return policy?
We have a 30-day return policy. You may return or exchange an unused/unworn product by sending it back to us at your own cost, with the invoice included and a note explaining your request (refund/exchange).
How do I return a product?
Call us on (02) 9417 1292 to request a return or exchange.
Ensure your item is in its original box and packed into a satchel.
Drop the parcel off at your nearest Australia Post office.
Monitor your emails for return updates.
Can I exchange a product?
Yes, for a change of mind exchange, we will contact you once we receive the goods back. A resend/restock fee of $20 applies.
What is your policy for international returns?
International returns (excluding NZ) incur postage and handling costs at the customer's expense. For a size change, re-postage costs must be covered by the customer. Refunds will exclude any original postage costs.
How do I make a claim for a manufacturer fault?
Contact our warranty department via email: service@cheapworkboots.com.au with your order number, a description, and 2 clear images of the fault. We will advise you of the outcome and if a return is required for further inspection.
FAQS
Orders & Payments
What payment methods do you accept?
All payments are processed through PayPal, where you can pay with a PayPal account or use your debit or credit card (Visa, MasterCard, and American Express).
How can I track my order?
Upon dispatch, you will receive an email with a tracking ID and a link to check the delivery status via Australia Post's online tracking tools.
Can I return an item under the 30-day comfort guarantee?
The brands offering a 30-day comfort guarantee are Oliver, Blundstone, and Steel Blue. Returns must be made within 30 days from the receipt date, including the receipt and a note explaining the discomfort, and sent to the following address:
Returns Department
Shop 1/66 Lower Gibbes St,
Chatswood 2067 NSW