FAQs
Shipping
What are the shipping costs for my order in Australia?
Orders over $200 qualify for free standard shipping Australia wide with Australia Post.
We offer a flat rate of $25 per item for Australia-wide shipping on all orders under $200.
Express Post is available for $35 Australia wide with Australia Post.
Gumboots have a shipping rate of $23 per pair.
For bulky items such as bollards, extra shipping charges may apply depending on location.
When will my order be dispatched?
If we receive your order before 12PM AEST (Mon-Fri) and the item is in stock, your order will be dispatched same day.
If the item is not in stock, we will notify you via email with an expected delivery date next business day.
What are the delivery times?
Eastern Australia (metro areas): Within 4 business days.
Western Australia (metro areas): Within 7 business days.
Rural and Regional Areas: Generally up to 7 business days.
How can I track my order?
Once your order is placed you should receive a confirmation email to the email you provided on your order. Please check your junk folder if you have not received it or reach out to us at service@cheapworkboots.com.au
If you have ordered before 12pm on a business day your order will be dispatched unless an item is on back order.
If you are using the SHOP app the order progress will be visible under order history.
Once your order is dispatched you will receive an email with your order tracking information from us and another from Australia Post if you have an account set up with them.
Can I change my shipping address after placing an order?
You can change your shipping address as long as your order has not left our warehouse.
Contact our Customer service on (02) 9417 1292 or email us at service@cheapworkboots.com.au with your order number and new shipping address.
Do you ship on public holidays?
We are not able to ship orders on NSW public holidays.
Any orders placed on a public holiday will be processed the next business day.
What does backorder mean?
If a product you have ordered or your order confirmation states “backorder” this means that the product you have purchased is most likely going to be dispatched in 2 – 5 business days depending on the supplier.
While we do our best to hold all sizes and colours for every product in stock because of warehouse logistics or production delays this is not always possible.
If your backordered products are delayed more than the advised time we will be in contact with you.
What is the free gift with my order?
If your order qualifies for a free gift or promotion, you can find the current gifts and offers on our promotions page.
What brands have a 30 day comfort promise?
Brands with 30 day comfort promise are Blundstone, select King Gee footwear, and select Hard Yakka footwear.
Footwear being returned for comfort reasons must be returned within 30 days from date of delivery.
For more information please visit our Returns and Exchanges policy page.
Do you have custom branding options available?
Yes we have custom branding including embroidery and D-T-F (direct to fabric) services available.
For all custom branding enquires please email us at service@cheapworkboots.com.au
Do you ship on weekends?
Unfortunately our warehouse or Australia Post is not open on weekends, any orders placed over the weekend the next business day.
FAQS
Returns & Exchanges
What is your return policy?
We have a 14-day return policy.
You may return or exchange an unused/unworn product by sending it back to us at your own cost, with the printable pdf returns request included.
For more information please check out our Returns and Exchanges page.
Can I exchange a product?
Yes, for a change of mind exchange, we will contact you once we receive the goods back.
A resend and restock fee of $20 applies to all exchanges.
How do I make a claim for a manufacturer fault?
All products are covered by a 6 month manufacturers fault warranty from date of delivery.
Contact our warranty department via email: service@cheapworkboots.com.au with your order number, a description, and 2 clear images of the fault.
We will advise you of the outcome and if a return is required for further inspection.
FAQS
Orders & Payments
What payment methods do you accept?
We accept all major credit cards and online payment methods including Mastercard, Visa, Amex, ApplePay, GooglePay, Afterpay, Shop pay and PayPal.
I did not receive an order confirmation, was my order successful?
If you have not received an order confirmation but the purchase was successful with your payment method please contact us ASAP with your name, address and the amount you paid so we can locate and update your order confirmation.
If your order has the wrong email you will be unable to receive order progress notifications including tracking once your order is dispatched so please contact us and we can update your email for you.
I put the wrong details in my order, how do I update them?
If you put the incorrect details on your order please contact us ASAP at service@cheapworkboots.com.au with the correct details.
If your order has already been shipped you are able to redirect your order to the correct address via your Australia Post account.
We understand address errors do occur but any return-to-sender orders can be subject to a $20 resend fee.
How can I get my invoice?
If you have not received your order invoice and it is not available to be viewed on the Shop app please contact us.