Customer Service

What Payments Do We Accept?

All our payments are processed through PayPal, where you can pay with a PayPal account or use your debit or credit card (Visa, MasterCard and American Express). The payment process is straightforward, secure, and you are protected against unauthorized payments.

To pay with your card without a PayPal account, use Guest Checkout and select “Pay with a debit or credit card…” on the payment page.
PayPal places restrictions on how often you can use their Guest Checkout feature. If you run into any trouble or have any questions about PayPal’s Guest Checkout, please contact PayPal directly.
PayPal’s phone number: 1800 073 263 (toll free)


Flat Rate of $20* per item Australia Wide on all orders. 

If we receive your order before 2PM AEST (Mon-Fri) and the item you purchased is in stock, your order will be dispatched that day. If the item you ordered is not in stock we will advise you by email with an expected delivery date within 24 hours.

*Gumboots $23.

Delivery Times
We use Australia Post to deliver your goods. Delivery times vary based on location and subject to Australia Post network terms and conditions: Eastern Australia (metro areas) – Expect delivery within 4 business days. Western Australia (metro areas) – Expect delivery within 7 business days. Rural and Regional Areas – Rural and regional areas generally take up to 7 business days.

Order Tracking
You will receive an email to track your package when your item is dispatched. The email will contain a tracking ID and a link so that you can check the delivery status of your order via the Australia Post online tracking tools. If you’re not at home when your parcel arrives, a card with instructions will be left.

Changing Shipping Address
The order will be sent to your designated shipping address. Your shipping address can be changed, as long as your order has not left the Cheap Work Boots warehouse. To change your shipping address, contact our Customer Service as soon as possible on 0294171292 or email stating your order number and new shipping address.

International Shipping
We ship internationally, the freight cost will be calculated upon check out.
Delivery costs internationally do not include any taxes or duties which may be applied by the countries Customs Service, and any such duties or taxes are the responsibility of the delivery recipient.

Public Holidays
We are not able to ship orders on NSW public holidays.


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